Vehicle Transport Order Form

Terms & Conditions

MVS Canada Logistics is a licensed and registered Nova Scotia corporation with a registry number 3239754 and a CRA Business Number 84595 6051. This agreement is solely between the customer and his/her or its duly authorized agents, (hereinafter referred to as “Customer”), and MVS Canada Logistics Inc. (DBA MVS Canada)

1. Definitions

MVS Canada, Us, We The company registered as MVS Canada Logistics Inc. and/or any of its employees. The intermediary hired by Customer for the service of arranging transportation of vehicle(s) from one location to another using a network of Motor Carriers, acting as a liaison between its partner Motor Carriers and Customer. MVS Canada Logistics Inc. acts solely as an intermediary between the Customer and the Motor Carrier. MVS Canada is not directly responsible for the transport or any actions taken by the Motor Carrier during the transportation process.

Motor Carrier, Carrier, Transporter The party or entity and its drivers, employees, or agents that undertakes the responsibility or transporting vehicle(s) from one location to another as outlined in the terms of contract provided to them by MVS Canada. The Carrier can be an individual or a company providing transportation services.

Customer, You The individual or entity with documented legal authority to arrange transportation of the vehicle(s) and is responsible for ensuring that full payment is made to MVS Canada for services rendered.

Shipper, Consignor The person(s) or entity designated by the Customer, or the Customer themselves, who brings the vehicle(s) to the point of origin for the vehicle(s) to be shipped, and are responsible for preparing the vehicle(s) for transportation. In scenarios where the shipment commences at a residence or a commercial meeting location, they are responsible for corresponding with the Carrier regarding a pick-up date and time and for having the vehicle(s) at that location at the appropriate time.

Receiver, Consignee The person(s) or entity designated by the Customer, or the Customer themselves, who receives the vehicle(s) from the Carrier when the shipment is complete. They take responsibility for inspecting the vehicle(s) for any transport damages and release MVS Canada and its partner Motor Carriers from any unnoted or further damages or fees that may arise thereof. For scenarios where the shipment ends at a terminal, they are the individual or entity who picks up the vehicle(s) from the destination terminal.

Origin, Point of Origin The location where the shipment commences. It is where the first Carrier will pick up the vehicle(s) from. For shipments that begin at a terminal, the terminal holds responsibility for the vehicle(s) upon delivery to the terminal until picked up by the Carrier, but the terminal does not guarantee insurance coverage. Customers are encouraged to seek insurance for the vehicle(s) while stored at the terminal.

Destination The location where the shipment ends—where the final Carrier will deliver the vehicle(s) to and the Receiver takes responsibility for the vehicle(s). For shipments that end at a terminal, the vehicle(s) remains in the terminal’s possession until the Receiver retrieves them, however, the terminal does not guarantee insurance coverage for the vehicle(s) during this period. If the vehicle(s) remains at the destination terminal for an extended period beyond the standard storage time, as defined by the destination terminal’s policies, the terminal operator reserves the right to relocate or remove the vehicle at the Customer’s expense. The Customer will be responsible for all additional storage, relocation, or removal fees incurred due to prolonged storage.

Terminal A location, party, or entity determined by MVS Canada or its Motor Carriers where the vehicle(s) will be picked up from or delivered to; they may be a communal commercial location shared by multiple companies or owned by a Motor Carrier hired by MVS Canada. The terminal is a designated storage facility where vehicles are temporarily stored while awaiting transportation. Terminals do not provide guaranteed insurance coverage for vehicles stored on their premises, and MVS Canada is not liable for any loss, theft, or damage that occurs while the vehicle(s) are at the terminal.

2. Contract Terms and Liability Disclaimer

Customer Agrees as Follows:

1. MVS Canada agrees to facilitate transportion of Customer’s vehicle between the Origin and Destination. If Customer requires door pick-up or delivery, Carrier can only deliver to locations that they are legally able to and safe. A mutually agreed upon place to load/unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets, and residential area restrictions. For residential pick-ups or deliveries where a transport truck cannot access, a driving service or tow truck may be used.
2. Carrier and driver or agents, jointly and separately, are authorized to operate and transport Customer’s motor vehicle between its pick-up location and the destination set forth on the shipping order and Bill of Lading(s).
3. All pick-up, delivery, and transit times provided by MVS Canada are estimates for the Customer’s convenience only and are not guaranteed. Customers should not rely on these estimates as fixed or binding deadlines.

   MVS Canada or the Motor Carrier shall not be held liable for any delays caused by events beyond its control, including but not limited to weather conditions, road closures, strikes, natural disasters, governmental restrictions, or mechanical failures.

   Any delays caused by the Customer, including but not limited to failure to prepare the vehicle for transport or providing an inaccessible pick-up or delivery location, shall not be the responsibility of MVS Canada or Motor Carrier.

   Delays in pick-up or delivery shall not be considered a breach of this agreement, and the contract between MVS Canada and the Customer remains valid despite such delays.

4. MVS Canada/Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, or liable for any of the following:
   1. Direct, indirect, incidental, or consequential losses or damages of any kind, including but not limited to missed business opportunities, lost income, or loss of use of the vehicle, car rental fees, accommodation fees, or any additional costs or expenses arising from delays in transportation.
   2. Damage to antennas or other accessories that increase the overall height or dimensions of the vehicle. It is the Customer’s responsibility to disclose any such accessories prior to transport.
   3. Loss or damage of any personal items left in the vehicle, and such items are transported at the Customer’s own risk. It is the Customer’s responsibility to remove all personal items from the vehicle prior to transport.
   4. Any damage resulting from fluctuations in temperature, including but not limited to damage to temperature-sensitive components such as electronics or internal systems.
   5. Damages resulting from leaks of antifreeze, brake fluid, transmission fluid, battery acid, or other fluids. The Customer is responsible for ensuring that the vehicle is properly maintained and free of fluid leaks prior to transport.
   6. Damage to parts or accessories that are installed in a faulty manner or for any non-factory installed parts, aftermarket modifications, or accessories.
   7. Damage to vehicle parts or operations that are not feasible to inspect during the initial vehicle survey, including but not limited to internal components, undercarriage systems, mechanical and electrical systems, and hidden damage. It is the Customer’s responsibility to disclose any known issues with the vehicle prior to transport.
5. Customer agrees and understands that MVS Canada acts solely as a transportation and freight broker. MVS Canada’s role is limited to facilitating the arrangement of transportation services by contracting with licensed and insured Motor Carrier(s). MVS Canada assumes no responsibility for the vehicle(s) once they are in the possession of the contracted Carrier.
   1. MVS Canada and its contracted Carrier(s) reserve the right to use multiple modes of transportation, including but not limited to truck, rail, ship, and driving service. MVS Canada shall not be liable for any damages incurred during the transition between different modes of transportation unless it can be demonstrated that such damages resulted from the Carrier’s negligence.
   2. The Carrier(s) contracted by MVS Canada will be responsible for pick-up, transportation, and delivery of the vehicle(s) as outlined in the shipping order. The Carrier’s responsibilities include ensuring that the vehicle(s) are transported safely and securely to the destination, and any issues that arise during transport shall be addressed through the Carrier’s insurance.
6. Customer and/or Shipper is responsible for preparing the vehicle to be shipped by doing and/or ensuring the following:
   1. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Any part of the vehicle that falls off during transport is Customer’s responsibility including damages caused by said part to any vehicles(s), equipment, property, and/or person involved.
   2. Remove all non-permanent, outside mounted luggage and other racks prior to shipment.
   3. Vehicle(s) must be in good running condition—able to drive forwards and backwards under its own power—and have working brakes, including the parking brake / e-brake (unless otherwise noted).
   4. The interior of the vehicle(s) must be reasonably clean and free of garbage.
   5. Internal combustion engine vehicles must have at least ¼ tank but recommended to have no more than ½ a tank of fuel. Electric vehicles must have at least a 75% charge in the battery.
   6. Vehicle must have correct levels of antifreeze, oil, and other fluids and must not be leaking.
   7. Disarm any third-party alarm system installed in the vehicle or provide proper instructions for this matter. In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence alarm by any means.
   8. Keys must be securely attached with a key ring if there is more than one key being transported with the vehicle.
   9. Attach any special instructions for operating the vehicle (if any) to the dash of the car where they are clearly visible.
   10. Vehicles with large side mirrors must have them removed before shipment. Mirrors must be in good working order.
7. Non-Operational/Inoperable Vehicles
   1. For the purposes of this agreement, a non-operational vehicle is defined as any vehicle that cannot start, move under its own power, or be safely loaded and unloaded without the use of specialized equipment.
   2. It is the Customer’s responsibility to disclose the non-operational status of any vehicle(s) at the time of booking. Failure to disclose this information will result in an additional charge of at least $300 CDN, as well as any further fees necessary to complete delivery.
   3. If a vehicle becomes non-operational during shipment, any additional fees required to complete delivery—such as towing, use of specialized equipment, or storage—will be charged to the Customer’s account and must be paid in full prior to delivery.
   4. If the vehicle becomes non-operational during shipment and the Carrier is unable to proceed with delivery, MVS Canada and the Carrier shall not be held liable for any delays, cancellation of the delivery, or failure to deliver. The Customer will be responsible for making alternative arrangements or paying any additional fees to complete delivery.
   5. The Customer will be notified of any additional fees incurred as a result of the vehicle’s non-operational status, and such fees must be paid in full before delivery. MVS Canada and the Carrier reserve the right to withhold delivery of the vehicle until all outstanding fees are paid.
8. Oversized or Modified Vehicles
   1. Oversized vehicles are defined as those exceeding the standard dimensions for transportation, including but not limited to vehicles with lifted suspensions, oversized tires, dually wheels, or extended body kits. External modifications include any after-market additions or alterations to the vehicle’s structure or exterior components, such as ladder racks, lights, truck bed caps, and similar accessories.
   2. It is the Customer’s responsibility to declare all after-market features and modifications at the time of booking and to inquire about any additional charges that may apply. MVS Canada reserves the right to adjust the transport fees accordingly or refuse transportation if the declared features are not compatible with the originally quoted service.
   3. MVS Canada shall not be responsible for any cancellation fees, delays, or additional transportation costs resulting from the Customer’s failure to disclose oversized vehicles or aftermarket modifications at the time of booking.
9. The “Auto Transport Mode Policy”, as described at mvscanada.ca/auto-transport-mode-policy, can have an effect on the quoted/booked pricing, transport mode and provided insurance. This policy is based on the vehicle age, value, condition and the date of the shipment. MVS Canada and its agents reserve the right to request more information regarding a vehicle prior to or after booking in order to determine if the vehicle can be safely transported.
10. Personal Property
    1. Personal property may not be left inside the vehicle unless explicitly confirmed by MVS Canada prior to shipping. If the Customer receives approval to leave personal items inside the vehicle(s), or if personal items are left inside without approval, MVS Canada and the Carrier shall not be liable for any loss or damage to the personal items, nor for any damage to the vehicle caused by movement or improper loading of personal items.
    2. The Customer assumes full responsibility for any damage caused to the vehicle or other property during transport due to movement or improper loading of personal items left inside the vehicle, regardless of whether prior approval was granted.
    3. The following items are strictly prohibited from being inside the vehicle at the time of shipping: guns, ammunition, flammable products, explosives, narcotics, alcohol, jewelry, precious metals, furs, money, pets, plants, and contraband. If such items are found inside the vehicle, the Carrier may confiscate or dispose of them without any obligation to provide compensation, and the appropriate Government authorities may be contacted. The Customer acknowledges that possession of prohibited items may result in legal action.
    4. The Customer understands that possession of certain prohibited items, including but not limited to firearms, ammunition, explosives, and narcotics, may result in the involvement of law enforcement and legal action. MVS Canada and the Carrier bear no responsibility for any legal consequences or penalties incurred by the Customer due to possession of such items.
    5. MVS Canada and the Carrier shall not be liable for any damage or delays resulting from personal items obstructing the loading, unloading, or transportation of the vehicle. The Customer assumes responsibility for any damages or additional fees incurred as a result of improperly loaded or excessive personal items.
    6. In cases where personal items are permitted and are improperly packed or when personal items are not permitted and are left inside the vehicle, the carrier reserves the right to remove and dispose of the items. You will be charged a minimum fee of $200 CDN for the removal and disposal process.
11. Payment
    1. All fees must be paid in full prior to shipping the motor vehicle(s) unless alternate payment arrangements have been authorized in writing by MVS Canada. No vehicle will be shipped until full payment or approved payment arrangements are confirmed.
    2. The Customer agrees to pay all transportation charges in full and will not offset any claims for damages, delays, or other disputes against the transportation charges. The Customer retains the right to file damage claims separately, following the procedure outlined in the terms and conditions.
    3. If full payment cannot be made prior to shipping or delivery, the vehicle will be stored at the Customer’s expense. The Customer is responsible for all applicable storage fees, which must be paid in full before the vehicle is released.
    4. For any orders approved for payment by company cheque or EFT, transportation charges that are not paid within 30 days of the date of the invoice will be subject to a service charge of 3% per month (36% per year) on the outstanding amount. The service charge will begin accruing from the invoice date and will apply for each 30-day period or part thereof that payment remains outstanding.
    5. The Customer, or any designated party responsible for the payment of transportation charges, is liable for all charges, including accrued service charges and interest. Payment must be made in full before the vehicle is released.
    6. If payment is not received within 90 days from the date of invoice, MVS Canada reserves the right to retain the vehicle in storage indefinitely, charge additional storage fees, and/or seek legal action to recover the outstanding amount, including legal fees and costs.
12. Origin Vehicle Inspection
    1. It is the Customer’s responsibility to ensure that a vehicle inspection is completed at the time of pick-up or drop-off at the Point of Origin. If a condition report cannot be completed, the Customer must take photos of the vehicle to document its condition. Failure to complete a condition report or take proper photos may affect the Customer’s ability to file a damage claim.
    2. If a condition report cannot be completed at the time of terminal drop-off due to after-hours delivery, the Customer must take at least 24 high-quality photos of the vehicle. A condition report may be completed the next business day when the vehicle is checked in or loaded onto the transport truck. Any delay in completing the condition report may impact the Customer’s ability to file a damage claim.
    3. The Customer must take at least 24 high-quality photos of the vehicle at the Point of Origin, following the guidelines provided by MVS Canada at www.mvscanada.ca/take-photos-of-your-vehicle. Failure to take the required photos or to comply with these guidelines may result in the denial of any future damage claims.
    4. Photos taken at the Point of Origin must clearly show the location of the vehicle. It is recommended to include the terminal or origin location in the background of one or more photos. These photos will be used to validate any damage claims, and failure to provide clear location-based photos may result in the denial of claims.
    5. The Customer must ensure that the vehicle is free from snow, dirt, or debris that could obscure its condition. Vehicles that are snow-covered or excessively dirty will not be insured for damages, scratches, or dents that may be hidden during shipment.
    6. MVS Canada shall not be liable for any damages, scratches, or dents not recorded in the condition report or adequately documented with high-quality photos. Any failure by the Customer to comply with the inspection or photo requirements may limit MVS Canada’s liability for damage claims.
13. Destination Vehicle Inspection
    1. The Receiver is responsible for carefully inspecting the vehicle upon receipt for any damages that may have occurred during transit. Failure to properly inspect the vehicle and note any damages on the Bill of Lading before moving the vehicle may result in the automatic denial of any future damage claims.
    2. By signing the Bill of Lading and inspection report without noting any damages, the Customer agrees that the vehicle has been received in satisfactory condition. This acknowledgment is legally binding, and the Customer releases MVS Canada, the Carrier, and their agents from any further responsibility for damages.
    3. All damages must be reported in writing to MVS Canada immediately upon receiving the vehicle, and pictures of the damage must be submitted within 24 hours. Failure to submit the damage report and required photos within this timeframe may result in the denial of the claim.
    4. The vehicle must not be moved prior to documenting any damage with photos. Any movement of the vehicle before completing the photo documentation may invalidate the claim.
    5. The final statement of the claim must be filed within 30 days of the initial damage report submitted at the time of vehicle receipt, along with a copy of the paid freight bill and 3 repair estimates.
    6. Customer agrees that MVS Canada is not liable for any property damage claims related to the vehicle, and that the Customer’s sole remedy is against the Carrier. MVS Canada acts solely as a broker in arranging the transportation and assumes no responsibility for damages incurred during transit.
    7. The Receiver’s acceptance of the vehicle, including the approval of charges and signing of the Bill of Lading, releases MVS Canada and the Carrier from any and all claims. Failure to provide a receiving contact or inspect the vehicle at the time of delivery waives the Customer’s right to make any claims.
14. Damage Claims
    1. MVS Canada will assist the Customer in submitting a damage claim to the Carrier and facilitate the process in a timely manner. While MVS Canada acts as an intermediary and is not responsible for damages, we will help coordinate with the Carrier. The final decision and liability for damages rest solely with the Carrier.
    2. MVS Canada’s role is limited to assisting with the submission of claims and facilitating communication. The Customer is responsible for providing all necessary documentation and ensuring its accuracy. MVS Canada is not liable for the outcome, resolution, or any delays in the claim process.
    3. MVS Canada and its agents claims all salvage rights on damaged parts. Parts must be held for pick-up for a minimum of 30 days.
15. Customer shall, in their absence, designate a person(s) to act as their agent(s) at the point of pick-up and/or delivery if for any reason they are unavailable. The person(s) listed at the point of origin and point of destination are appointed agents for the purposes of releasing vehicle, approving charges, accepting delivery, and releasing MVS Canada and Driver from any and all claims upon acceptance of delivery.
16. Third Party Tracking Devices
    1. Any third party tracking devices, including Apple AirTags or similar devices, must be disclosed to MVS Canada prior to shipping as these pose potential safety and privacy issues of all vehicles, customers, and carriers involved.
    2. If there is a tracking device inside the vehicle, MVS Canada requires a copy of the tracking device owner’s driver’s license with an accurate address on it. If the address is not up to date, a utility bill with an accurate address will be required along with the driver’s license. If the owner of the tracking device does not have a driver’s license, a copy of the shipper’s driver’s license is required.
    3. If a tracking device is not disclosed but is found inside the vehicle, the carrier may dispose of the device.
    4. For any major criminal incident involving the vehicle, truck, or trailer that is being tracked, the driver’s licenses of anyone who has a tracking device present will be supplied to the authorities.
17. Declared Value
    1. The declared value refers to the value of the goods as explicitly stated by the shipper/consignor on the face of the contract of carriage (e.g., the Bill of Lading). The Carrier’s liability for any loss or damage shall not exceed the declared value or the actual market value of the goods at the time of the loss or damage, whichever is lower. MVS Canada assumes no liability for any loss or damage related to the declared value of the goods. It is the responsibility of the shipper/consignor to declare the accurate value of the goods on the contract of carriage.
18. MVS Canada and its agents are not liable for more than the actual cash market value of the vehicle at the time of loss or damage. Liability is further limited to the cost of repair or replacement with materials of like kind and quality, whichever is less.
19. Shippers/Consignors Risk
    1. If it is agreed that the goods are carried at the risk of the shipper/consignor, this agreement covers only risks incidental to the carriage, such as weather conditions, road hazards, or mechanical failures, provided these risks do not result from the negligence of the Carrier, its agents, or employees. This agreement does not relieve the Carrier from liability for any loss, damage, or delay resulting directly from the negligence of the Carrier or its agents.
    2. The burden of proving the absence of negligence shall be on the Carrier, which must demonstrate that all reasonable care and diligence were exercised during the transportation of the goods. MVS Canada acts solely as a broker and assumes no liability for any risks covered under this section. Liability for loss, damage, or delay rests solely with the Carrier.
20. This Agreement and each of the documents contemplated by or delivered under or in connection with this Agreement are governed by and are to be construed in accordance with the laws of the Province of Nova Scotia and the laws of Canada applicable therein and treated in all respects as a Nova Scotia contract.
21. The parties here agree that all actions or proceedings arising in connection to this agreement shall be tried and litigated exclusively in the Provincial courts located in Halifax, in the province of Nova Scotia. This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified in this article. Each party waives any right it may have to assert the doctrine of forum non-convenience or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this article. By action of this provision, the parties agree to submit to the personal jurisdiction of the aforementioned court.
22. Customer shall defend, indemnify, and hold harmless MVS Canada from any and all actual or alleged claims, demands, causes of action, liability, loss, damage and/or injury (to property or persons, including without limitation wrongful death), whether brought by an individual or other entity, imposed by a court of law or by administrative action of any federal, provincial, or local agency, arising out of or incident to any acts, omissions, negligence, or willful misconduct of MVS Canada, or the Carrier, its personnel, employees, agents, or contractors in connection with or arising out of MVS Canada or the Carrier’s actions. The indemnification includes, without limitation, the payment of all penalties, fines, judgments, awards, attorney’s fees, and related costs or expenses, and any reimbursements to MVS Canada for all legal expenses and costs incurred by it.
23. Neither party may assign, directly or indirectly, all or part of its rights or obligations under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed.
24. Invalidity or unenforceability of one or more of the provisions in this Agreement shall not affect any other provisions of this Agreement.
25. Any vehicles with less than 6 inches of ground clearance must be declared at the time of booking. Most vehicle transport trailers and rail transport companies require at least 6 inches of ground clearance to be able to safely load/unload a vehicle without causing damage. An enclosed transport option is available for vehicles with low ground clearance as many of those trailers have lift gates that can safely load/unload vehicles with low ground clearance.

3. Transportation Coverage Limits and Exclusions

This article contains clauses specific to modes of transport that may be used during the duration of the shipment. The following clauses may be amended or nullified if Customer puchases any of the additional insurance programs.

1. Although not required, MVS Canada highly recommends that customers should independently insure their vehicle while it is being shipped. Vehicles that suffer damages that do not fall under Carrier Insurance may still be eligible for damage claims under private insurance. Please check with your insurance company before shipping to confirm what is insured under their scope of coverage.
2. For Open Trailer / Train Transport, the vehicle(s) is/are insured under the Carriers insurance (subject to a $750 CDN deductible against any claim made when the Deductible Buy-Down is not purchased) with the following exceptions:
   1. Any events which are unavoidable or beyond its reasonable control including but not limited to Acts of God, Acts of the Kings enemies, floods, hail, rockslides, snowslides, washouts, avalanches, storms, earthquakes, expropriation, fire or explosion, strikes, lockouts, walkouts, industrial disputes, war, sabotage, riot, insurrection, derailment, labor shortages, power or fuel shortages, or any act of any government or regulatory body (such as search and seizure activity conducted by relevant bodies of authority).
   2. Normal wear and tear items such as dings, chips, and minor scratches.
   3. Damage to windshields or any other auto glass or mirrors.
   4. Damage to antennas that do not retract to within three inches of vehicle body.
   5. Damage caused by leaking fluids, battery acids, cooling system anti-freeze, industrial fallout or fallout resulting from acts of God. Protection from freezing will be furnished by and at the expense of the shipper.
   6. Damage to the interior of the vehicle(s), stereo, entertainment systems, or navigation system.
   7. Damage to vehicle body-kits that crack or come apart during transportation.
   8. Damage or loss of spare keys and service books not signed for and noted by the driver on the Bill of Lading upon pick-up.
   9. Damage or loss of license plates, tire covers, and other accessories.
   10. Loss or change of mechanical functions, including but not limited to damage to the vehicle’s undercarriage, exhaust assembly, mufflers, battery function, alignment, frame, suspension, or tuning of engine, or damage to the wheels, tires, and rims (including loss thereof).
   11. Damage to roof racks and off road floodlights, or damage or staining to soft tops.
   12. Damage to gas caps/gas doors that may blow open during transit.
   13. Damage to underside or bottom of vehicles with under six-inch road clearance.
3. When shipped by rail:
   1. CP Rail will not be liable for any complete loss of vehicle, or any damage to the vehicle for vehicles older than six (6) years; determined by Car Year Date (CYD).
   2. MVS Canada and its agents shall not be held liable and Customer will not file a claim against CP for damage to the vehicle that may be considered loading and unloading damage, where MVS Canada and its agents is not a party to the loading or unloading. Specifically, but not limited to, MVS Canada and its agents shall not be liable for vehicle body exceptions, bumper exceptions and any other damages normally caused by persons coming in contact with vehicles or automotive ramp to vehicle undercarriage during the course of moving. For vehicles with low ground clearance, enclosed trailer transport is recommended.
   3. Maximum insurable value is $35,000 CDN per vehicle.
4. When shipped by open truck:
   1. Carrier will not be liable for any complete loss of vehicle, or any damage to the vehicle for vehicles older than twenty (20) years; determined by Car Year Date (CYD).
   2. Maximum insurable value is $65,000 CDN per vehicle.
5. Additional Coverage Programs:
   1. Deductible Buy-Down: An optional program that eliminates the $750 CDN deductible for all valid damage claims that the Customer is responsible for paying towards the cost of repair. The cost for the program is $50 CDN per vehicle.
   2. Improved Coverage: An optional program that includes the benefits from the Deductible Buy-Down program and adds coverage for glass damage caused by vandalism, loading and unloading accidents, theft, and loss of key or fob. Under this program, valid damages caused during waiting times at a terminal can be claimed. A rental vehicle will be provided while the damaged vehicle is being repaired.

      Improved Coverage is not available for enclosed transport shipments.

4. Cancellation & Refund Policy

1. MVS Canada reserves the right to cancel any order for any reason at any time.
2. The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, with the following exceptions:
   1. The shipping order has been assigned (dispatched) to a Carrier. If a shipping order is cancelled after a Carrier has been assigned, a $200 CDN cancellation fee will be assessed, plus any applicable Carrier fees, as our services have been rendered. Any remaining balance will be refunded in full.
   2. A payment has been processed. A $25 CDN fee may be assessed after a payment has been processed.
3. Requesting a Cancellation

   Cancellation of an order must be submitted in writing via email sent to info@mvscanada.ca. MVS Canada does not accept or honor cancellations made via phone call.

   Refunds will be processed on the following Wednesday after the cancellation request.

5. Conclusion

This agreement and any shipment hereunder is subject to all terms and conditions of Carrier’s tariff and the uniform straight Bill of Lading, copies of which are available at the office of Carrier.

This supersedes all prior written or oral representation of MVS Canada and constitutes the entire agreement between Customer and MVS Canada and may not be changed except in writing signed by an officer of MVS Canada. Customer warrants that they have read this agreement in its entirety and by continuing with the transaction, fully understands and agrees to its terms. Further, Customer waives any claims or defenses based in whole or in part on not reading, knowing, or understanding these terms and conditions and agrees to indemnify and hold harmless MVS Canada for any fees or costs, including attorney’s fees and costs, arising out of any claims or defenses asserted based upon not reading, having knowledge of, or understanding these terms and conditions.

Last updated January 28, 2025